Case Study

Bournemouth Aviation Services

Aircraft maintenance provider Bournemouth Aviation Services has transformed the efficiency of its operations since implementing Centrik.

In early 2018 Bournemouth Aviation Services turned to Centrik to help streamline its operational procedures, adding a more structured, centralised way of tracking and evidencing all MRO processes for the maintenance and repair of Pilatus PC-12 aircraft for its parent company, Jetfly.

Dave Munday, Technical Director at Bournemouth Aviation Services, says: “As soon as we were shown what Centrik was capable of, we instantly understood how it could benefit our operation – and we haven’t been disappointed.

“It has provided us with a way to centralise our management systems and documentation control, providing every member of the team with instant access to a live, current, comprehensive overview of our operational processes – it’s completely changed the way we work.”

Being fully ICAO and EASA-compliant, Centrik has allowed Bournemouth Aviation Services to replace its reliance on paper trails and the use of various separate computer programmes, in favour of a fully-integrated solution capable of managing every operational element.

The system’s cloud-based architecture puts a complete operational picture at the finger-tips of those who need it, from wherever they are, both on or offline. Information is stored on Centrik’s own, ultra-secure datacentres and is instantly accessible via any browser or tablet.

“Prior to Centrik’s implementation we would have to work directly from our server to download any new manuals, forms or documents to each individual tablet – a process that would be time consuming and extremely inefficient,” Munday continues.

“Now, thanks to Centrik everything is updated centrally, meaning all current documentation is instantly accessible to everyone, at all times. This ‘live’ operation means we no longer have to rely on sending emails for updates or changes, everything can now be tracked every step of the way, and if any action hasn’t been completed we are all alerted to that fact – it’s functionality like this that has significantly improved operational efficiency.”

Centrik’s modular approach can also provide full management of safety, risk, workflows and meetings, as well as compliance and training, providing a comprehensive overview of all findings, alongside visible heatmaps and KPIs that quickly and easily demonstrate how all regulatory compliance requirements are being met.

The system can also monitor the training records of every staff member, providing full oversight of all training activity, highlighting when training currency may be about to expire and providing a way to effortlessly create a tailored course, all within the system.