Case Study

MAG Aerospace

Virginia-based international intelligence, surveillance and reconnaissance (ISR) provider, MAG Aerospace, has implemented Centrik to revolutionise the way the company operates, using the system to consolidate the operational management of 20 separate specialist aviation programmes.

Across these programmes, MAG Aerospace operates more than 200 manned and unmanned special mission aircraft – from hand-held UAVs through to helicopters and F/A-18s – for federal, international, civilian and commercial customers around the world. In total, it manages around 100,000 flight hours a year across six continents.

Previously, each programme had its own operational management processes – predominantly through paper filing, email chains and spreadsheets – with no ability for pertinent information to be shared between them. This disconnect meant disparate levels of oversight, making audits or simply implementing company-wide changes a complex and time-consuming administrative task.

With Centrik, everything from flight information, document control, risk and safety reporting, to training logs and personnel records are now easily accessible across every programme via a centralised dashboard available to users anywhere in the world.

Wes Davison, Program Manager at MAG Aerospace, says: “Centrik has genuinely given us a platform to change our entire operation in such a way that it will help the business grow even further.”

Centrik provides MAG Aerospace’s senior management team with a complete overview of company operations, but the flexibility of the system means that around 600 crew – including pilots, sensor operators, technicians, and anyone working on domestic or overseas programmes – also have a level of access. This allows them to record, share, update and action information, either directly into the system when online, or out in the field via its offline automatic synchronisation functionality.

The company can now quickly and easily perform oversight across its entire operation, constantly analysing updated performance metrics across all programmes, visually illustrating the results via Centrik’s intuitive heatmapping software. This information helps the company make astute business decisions, allowing it to easily see where improvements can be made in relation to the likes of safety, risk, compliance or training.

“Being able to evidence such a spectrum of information will help us to reduce our insurance rates – both domestically and internationally – which will of course save significant amounts of money. Couple that with the reduction in labour costs, thanks to having to do significantly less administration, and Centrik will very soon pay for itself,” Davison adds.